Our return rate has reached 85% - the goal set by the Government of Alberta for the beverage container recycling industry. This significant achievement means our province has one of the highest return rates in North Ameria. Read more...
There are certain steps that can be taken in the event that you feel you have not received an accurate refund before you accept payment from the bottle depot.
Ask for a recount of your containers. Depots have two ways of recounting your containers –either by placing your containers back in the sorting station for a recount or by reviewing camera footage of the count.
If you are still not satisfied with the count and have pre-counted your beverage containers at a rate of $0.10 for containers under 1 litre and $0.25 for containers over 1 Litre, contact the BCMB prior to taking payment.
If you feel you have not received an accurate refund from a bottle depot, contact the BCMB at 1-888-424-7671 and ask to speak with a Compliance Officer. The Compliance Officer will discuss the issue with you and work with the bottle depot to resolve the problem.